Grievance Redressal Policy
GoTripBroker · gotripbroker.com
Last updated: 09 July 2026
Version 1.0
Note: Structured template for legal review. Have a qualified lawyer finalise before go-live.
Grievance Officer
Per IT Intermediary Guidelines Rules 2021 and E-commerce Rules 2020. Name: [Grievance Officer Name]. Email: helo@gotripbroker.com. Hours: Mon-Fri 10:00-18:00 IST. Process: (1) Try in-platform support tickets. (2) Email Grievance Officer with account details and evidence. (3) Acknowledgement within 24 hours. (4) Resolution within 30 days. Escalation: NCDRC or appropriate courts. DPDP Act data requests also handled here.
For questions about this policy, contact
helo@gotripbroker.com
GoTripBroker / GoTripBroker · gotripbroker.com
