Refund Policy

Refund Eligibility

Refunds are applicable only for eligible bookings where payments have been made through the GoTripBroker platform. Users must submit any refund request or dispute within 7 days of the relevant booking date or service completion, unless a different period is required by applicable law.

Refunds may be approved in the following circumstances:

• Vendor No-Show: If the confirmed travel service provider fails to provide the booked service without a valid reason, the customer may be eligible for a 100% refund, subject to verification by GoTripBroker.
• Customer Cancellations: Refund eligibility will be determined in accordance with the applicable Cancellation Policy for the respective booking.
• Service-Related Disputes: Where a dispute arises regarding the quality, delivery, or completion of a service, GoTripBroker will review the matter and determine the refund amount based on the available evidence, applicable policies, and the outcome of the investigation.

Taxes and Charges

Where applicable, GST and other taxes will be refunded in accordance with Indian tax regulations and the nature of the transaction. Refunds may include the applicable GST component on eligible amounts, subject to statutory requirements.

Refund Processing Time

Once a refund request has been reviewed and approved by GoTripBroker, the refund will generally be processed within 7 to 14 business days. The actual credit timeline may vary depending on the customer's payment method, bank, or payment gateway.

Contact Us

For any questions regarding refunds or to raise a refund request, please contact:

Leidsens Technology LLP
Email: info@gotripbroker.com